Gaia & Bloom is a curated fashion discovery platform showcasing independent and emerging brands. We do not hold inventory, process payments, or fulfil orders. All purchases are made directly with the brand.

​

As a result, all returns, refunds, exchanges, and cancellations are handled exclusively by the brand you purchased from, and are subject to that brand’s individual policies.

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

If you wish to return an item, request an exchange, or enquire about a refund, please contact the brand directly using the contact details provided on their website or order confirmation.

Gaia & Bloom is not able to:

• Process refunds or exchanges

• Mediate disputes between customers and brands

• Take responsibility for delayed, lost, or returned items

Nothing in this policy affects your statutory consumer rights. If you are purchasing from a brand based in the European Union or United Kingdom, you may be entitled to certain consumer protections under applicable law. These rights apply between you and the brand you purchase from.

For all order-related enquiries, including returns and refunds, please contact the brand directly. If you have general questions about how Gaia & Bloom works as a platform, you can reach us at hello@gaiaandbloom.com.